SUMMARY: 

Under direct supervision of an experienced Manager or above, will be responsible for learning all levels of an identified department while assisting management in accomplishing department objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Attend all required classes in the Management Development Training program.
• Train in the identified department at the line level position to the manager level position. Satisfactorily perform all functions and meet all requirements of each position.
• Under direct supervision, assist management with scheduling, ordering, issuing documentation, coaching, creating and issuing annual reviews, ensuring correct staffing levels for business needs, financial statements and forecast statements and with the hiring process.
• Acts as an ACES and T.R.I.F. role model, reporting to assigned shift on time, fostering a positive and enthusiastic work environment for all employees. Builds relationships with other departments, encourages teamwork, and respect, while providing excellent guest service.
• Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
• Is held accountable for confidentiality and accuracy of departmental/company records and reports.
• Works in and ensures a clean, sanitary, safe, and organized environment.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policies.
• Attends all meetings in the identified department.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.
• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Under direct supervision, supervises all employees, in identified departments, on assigned shift. 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

College degree and/or minimum of three to five years managerial experience, or a combination of education and management experience required.

SPECIAL QUALIFICATIONS:

Strong interpersonal and communication skills required. 

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. A casino environment is typically smoky.